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We love to hear from our partners and what they have to say about our services.

Check out the videos below and see what Visioncall partners have to say...

These are a selection of the comments that we receive on a weekly basis at Visioncall:

"The recent Optician Clinic for our residents was a real positive experience; it really came across that your team had a wealth of knowledge and experience and this helped guide our residents, their families and our staff through the eye care process from eye conditions to the frame/lenses options. The skilled Optician explained each eye condition and outcome to us so we could incorporate it into their care plans and also wrote direct to residents GP's regards outcomes. We are enjoying working with Visioncall for the good of our residents, and overall fell like you support us well and take the stress and hassle away from our staff."

Diana, Care Home Manager

Queensmead Residential Care Home

"The signage provided by Visioncall are excellent because they have been designed specifically for older people who generally have poor vision and concentration due to their dementia. The colours, letters type and front is specifically designed to meet the needs of older people. They look great on the wall and give clear directions and guidance for everyone"
Aaron House Care Home

"The service from Visioncall I believe is second to none! Each individual is treated uniquely, with person centred eye care being tailored to specific needs. The customer care and attention to detail, is of the highest standard from all with the company, which puts vision call at the forefront of eyecare.To me, it was the personal touch that made the difference, and the speed of efficiency. It is obvious that the company instills a value based approach ,wherby if staff are treated with dignity and respect, their passion filters to those who they provide a service for!"
Eileen Welch, Director of Operations
Thistle Healthcare

"First class, a top quality service"
Rod Lauder, Senior Carer
Westerlands Care Home, Stirling

"The Visioncall staff are really good with our dementia patients"
Helen, Deputy Manager
Hemsworth Park Care Centre, Pontefract

"Thank you for your assistance"
Maria Wyper
Visioncall Home Visit Patient

"The staff are always kind and respectful"
Helena, Deputy Manager
Rosewood Court Care Home, Bradford

"Thank you for your lovely service and attention"
Mr. Fallon
Visioncall Home Visit Patient

"To all the Visioncall team - thank you for everything over the years"
Kenny McWilliams, Manager
Focal Point Day Centre, Glasgow

"We were very impressed - your professional and friendly approach to our residents and staff put them at ease"
Isobel & Morag, Managers
Lythe Nursing Home, Banffshire

"We care for people with very challenging behaviour and our last eye care company did not cope with our residents very well. Visioncall have made all the difference. They managed a variety of trials and tribulations with understanding, compassion and a smile on their face and indeed managed to test the eyesight of everyone they should which is indeed a first!"
Jill Chu, Manager

Ascot Nursing Home, Berkshire

"I would like to say a big thank you to all the staff who treated residents at our home. You would go a long way to meet such professionalism. Each resident was shown respect and treated with outstanding kindness. We know it's your job but you gave just that little bit extra so, once again, thank you"
Sheila Malby, Resident
Magnolia House Care Home, Devon

"Our residents have seen a massive benefit since getting their eyes testing using Visioncalls new high definition testing chart – they were able to get a much more accurate prescription and they tell me their eyesight is much better as a result. We also have a number of residents with dementia and have had problems getting their eyes tested using conventional methods but they seem much more comfortable getting tested with Visioncalls new testing chart as they can identify with the images shown on the screen. I can safely recommend Visioncalls new high definition testing chart to all other care home managers after seeing the change in our residents"
Kim Green, Manager
Bute House Care Home, Cumnock

"I felt I had to write to you to thank you so much for the visit we had on Tuesday. I was very impressed with the professional way you treated my clients and gave the talk and DVD in the afternoon. All of my staff were very pleased with the way you passed on information, and answered questions following the interesting and informative DVD. One of my staff is undertaking the level 2 NVQ and found it very helpful"
Rita Dowling, Owner
Fistral House, Cornwall

"I am very impressed by the Crescendo 50/1 Headset which has just been supplied to my mother. She is 94 years old and has quite severe hearing loss, but to see the smile on her face when she realised that she could hear exactly what I was saying to her was quite amazing."
Mark Thackeray
Visioncall Customer 

"Adam and Imran visited our nursing home yesterday to test our residents eyes and measure up for glasses (where required). We just wished to convey how pleased we were with their professionalism and the way they dealt with all the residents and staff. They were polite and considerate with each person they saw and very patient with our trickier residents. It was a pleasure to welcome them to the home and we commend their customer service skills."
Cecilia Henry, Manager
Oakcroft Nursing Home, London 



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