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Results are in

Thank you to everyone who took part in our Net Promoter Score survey last year. We are thrilled to announce that we received an unbelievable response and that at the close of 2013 Visioncall scored 79.6!

For those who have never came across the Net Promoter Score (NPS), it is a system that measures how happy customers are by taking the number of detractors (those who are unhappy with your service) away from the promoters (those who are thrilled with your service and actively recommend you to other people). Major companies such as Apple, Vodafone and American Express are finding the NPS method to be extremely successful for continuously listening to their customers.

We are still listening...

It doesn't end there, in 2014 Visioncall will be working hard to further enhance particular elements of the service by incorporating the changes that our customers have requested. Thanks to you and your suggestions, Visioncall will enable thousands more patients and deliver person-centred eyecare all over the UK and Southern Ireland.

The draw

Look out for the NPS prize draw winner announcement coming soon!

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