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Refund Policy

Safe Online Payment

All payments online are made using the WorldPay system to give you the utmost security and safety. Any payment details entered are also encrypted to ensure that others cannot gain access to them.

You can also place your order over the telephone by calling 0141 646 0654. Telephone orders are processed using a Streamline Point of Sale (POS) terminal and it is our policy never to keep your card details once the order has gone through the POS terminal.

We accept the following cards: Mastercard, Visa, Maestro, Delta, Solo and Switch.

Returns and Cancellations

If, for any reason, you are not happy with your purchase you can return it within 28 days of receipt for a full refund or exchange provided the item is returned in perfect condition in the original packaging. You are responsible for the cost of returning the item and it should be sent in the original packaging.

Please advise us by e-mail before returning the item and address it to:

Visioncall Ltd
Cambuslang Investment Park
125 Cambuslang Road
Cambuslang
Glasgow
G32 8NB
Telephone number: 0845 050 1831
Email: headoffice@vision-call.co.uk

Company registration name: Community Eyecare t/a Visioncall
Registered number: SC217857
Place of Registration: Scotland

Once we receive the item we will process your replacement or refund as soon as we can. Refunds will be issued to the card that was used to make payment. Please allow 10 working days for the refund to be deposited into your account.

 
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